Customer Engagement Specialist - (Remote) at Brightwheel

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Brightwheel: Empower Early Education & Become a Remote Customer Engagement Specialist (Government)!

Are you passionate about education and helping others succeed? Do you thrive in building relationships and collaborating in a remote environment?

Brightwheel, a leader in early education software, is searching for a passionate Customer Engagement Specialist to join their mission-driven team! In this remote, full-time role, you'll be a champion for government customers, ensuring they maximize the value of Brightwheel's platform.

Why Brightwheel?

Make a Difference: Join a company that empowers educators and fosters a love of learning in young children.
The Remote Advantage: Enjoy the flexibility and convenience of working from anywhere in the US.
Supportive & Inclusive Culture: Be part of a passionate and talented team that values diversity and collaboration.
Competitive Compensation & Benefits: Earn a competitive salary ($19.24/hour) with uncapped commissions, and a comprehensive benefits package (health insurance, paid leave, wellness stipend, and more!).

Become a Customer Champion

Proactively connect with government customers through various channels (calls, Zoom, email, text) to maximize their Brightwheel experience and drive long-term success.
Identify and recommend features that meet their specific needs, enhancing their overall satisfaction with Brightwheel.
Monitor customer interactions to identify challenges, troubleshoot issues, and ensure swift resolution.
Bridge the gap between customers and internal teams. Effectively communicate customer feedback to product and engineering, influencing product development.
Collaborate with Sales, Marketing, and Customer Success to deliver a seamless customer journey and exceed adoption and retention goals.

Who You Are: A Passionate & Collaborative Individual

A passionate advocate for education and the power of technology.
A natural communicator with exceptional interpersonal skills.
A problem-solver with a knack for identifying customer needs and overcoming challenges.
Highly organized with strong time management and prioritization skills.
Thrive in a dynamic environment where roles and goals may evolve.

Bonus Points

Proven sales experience with a track record of exceeding goals.
Familiarity with Salesforce and basic Excel/Google Sheets.
Experience in a startup environment and knowledge of the early education sector (a plus, not required).
Bilingual proficiency in English and Spanish (preferred).

Ready to Launch Your Rewarding Career in EdTech?

If you're a passionate, customer-focused individual who thrives in a collaborative remote setting, Brightwheel wants to hear from you! Apply today and embark on a fulfilling journey of supporting government customers and making a positive impact on early education!